1. Introduction
Welcome to Suinton. By accessing our website suintonjewels.com and making purchases, you agree to these General Terms and Conditions. If you do not agree with any part of these conditions, please refrain from using our website. Users are responsible for ensuring their understanding in regards with the content and the language they use.
2. Company Information
Suinton
Andrey Sokolov
Y5187152E
For privacy reasons, if necessary, we kindly ask you to request our complete information by contacting us (end of page).
3. General Conditions of Purchase
These General Conditions of Purchase apply to all online sales conducted through our website. Using our service implies acceptance of these conditions as published at the time of purchase. These conditions may be updated any time. Continued use of the website implies acceptance of the updated terms.
4. Products and Prices
We offer two categories of products:
- Ready-to-wear: Fixed-price, available directly online.
- Classic (customizable): Requires personalized quotes via a consultation form. Once specifications are agreed upon, a final price, the purchase conditions and delivery time will be provided.
All prices are in Euros and include 21% VAT. For sales outside the EU, VAT will not be charged, but the buyer is responsible for any applicable import taxes or customs duties. We reserve the right to modify prices and product descriptions at any time without prior notice.
5. Customizable Product Disclaimer
Customizable products may experience delays in relation to the delivery time previously specified during the inquiry and confirmation process. Such delays can be due to the handcrafted nature of the production, gem hunting, and our commitment to maintaining high-quality standards. Suinton is not responsible for delays arising from these circumstances. In any case, customers will be duly notified in advance of any expected delays.
6. Purchase Process
Includes:
- Product selection
- Data form completion
- Payment (fixed-price items only)
- Confirmation
- Shipping
Customizable products require consultation and budget approval before production. Customers must provide accurate and up-to-date information. We reserve the right to cancel orders in case of errors in pricing, descriptions, or product availability.
7. Payment Methods
We accept various forms of payment including [Credit/Debit Card, PayPal, etc.].
All payment transactions are encrypted using secure protocols. We do not store or access your payment information.
8. Shipping and Delivery
We ship worldwide, with some exceptions due to carriers limitations. Delivery times and shipping costs vary depending on the location and selected shipping method. We are not responsible for delays caused by customs, courier issues, or circumstances beyond our control.
9. Right of Withdrawal
In compliance with Spanish consumer law, you have the right to withdraw from the contract within 14 calendar days from the date of receipt of the product.
The right of withdrawal is not valid for customizable or bespoke products.
To exercise this right, please notify us by a clear statement via our contact link (end of page).
If applicable, any return shipping costs will be borne by the customer, unless otherwise agreed.
10. Returns and Refunds
- Ready-to-wear: Accepted within 15 days, if unused, in perfect condition and in original packaging.
- Customizable: No returns/refunds.
To initiate a return, please contact us. Refunds will be issued within 15 days of receiving the returned item.
11. Warranty and Repairs
All our products come with a warranty of 24 months for manufacturing defects, in accordance with current Spanish Law. This warranty does not cover normal wear and tear, accidental damage, or misuse. If you notice a defect, please contact us with proof of purchase to evaluate repair or replacement options.
12. Website Use and User Responsibilities
Users must not misuse the website or its content. Any attempt to copy, interfere, or hack is strictly prohibited. Links to our site from third parties must not mislead or imply association without authorization.
13. Intellectual Property
All content on our website—including texts, images, logos, and designs—is property of Suinton. You may not copy, reproduce, modify, distribute, or use content without prior written permission.
14. Technical Disclaimers
We are not liable for technical issues caused by malware, outdated browsers, or user-side failures. Ensure your browser and antivirus software are up to date for optimal security.
15. Limitation of Liability
We are not liable for indirect or incidental damages. This includes but is not limited to loss of data, business interruption, or third-party misuse.
16. Data Protection and Privacy
Personal data is processed per our Privacy Policy.
You may request access, correction, deletion, or portability of your data at any time. We do not store your personal data. All data is processed in compliance with the General Data Protection Regulation (GDPR). Your privacy is important to us, and we ensure that any information provided is handled securely and used solely for its intended purpose.
17. Governing Law and Jurisdiction
These General Terms and Conditions are governed by Spanish law. Any disputes arising from these conditions shall be submitted to the competent courts in Valencia, Spain.
18. Contact
For any questions or claims, please :